Since AI can be used properly, it is able to simultaneously unlock "holy trinity" that is more efficient than the other options, and is more affordable. AI can be a game changer. There is no longer a question of "pick any two". The smart service desk technology can produce the same results as human beings, within the flash of an eye. Costs for transactions can be reduced to a minimum, with virtually no human labour costs (after initial setting up). The risk of human error is greatly reduced when people are removed from the process of delivery. AI can produce outcomes that are consistent fast and accurate. It is also efficient and more efficient over time. AI Use Cases for the Service DeskAn increasing number of AI/automation use cases are becoming mainstream in Workflow Automation , all over the world. These are applications that can be implemented with AI and intelligent automation that our clients are using to transform the user experience and improve the efficiency of their IT Support departments. AI Chatbots Delivering Virtual Service Agents (VSAs) Chatbot-driven virtual service agents offer 24 hour, automated first-contact support for employees. They typically handle simple queries, service requests or information queries. Chat can be conducted via text or via a voice-driven interface. The integration allows chatbots to gain access to the service catalog, FAQs and service status information. It also lets you integrate with other platforms such as Microsoft Teams. Delivering Teams using AI-Driven Insights The assyst InfoZone is an intelligent assistant for delivery teams. It is a part of the in the assyst ITSM Solution. It acts as a record mining agent that performs real-time analysis of historical records to discover solutions and provide users of assyst with the information they need, as they need it. The InfoZone is context-aware--it responds to the information users are inputting to pro-actively push relevant information, on the fly.
Automated Detection and Repair Resilient Infrastructure The self-service ai agents usually work for a long time addressing incidents that can be detected automatically and then resolved automatically. artificial intelligence-powered event management enables the assyst system to identify infrastructure issues in real-time and instantly trigger automated resolution workflows to correct the issue before services are affected and IT customers are affected. AI is a leader in this area because it can handle more data than a human could and is much more efficient than a human. Intelligent Ticket Handling Manually routing problems to teams is time-consuming and can lead to mistakes. It could take hours, even days, to have a ticket sent to the right team or subject matter expert. The IT customer may still waiting for a response, which can result in a loss of productivity. Trend recognition and decision assistance AIs excel in mining data for valuable information. They can connect the dots of many data points and quickly analyze rich and varied datasets. AI provides deep analytics -- the kind which was previously too complex or time-consuming - into the realm of possibility. AI-Assisted Knowledge Management Service desk representatives and other IT specialists often find it difficult to find time to develop knowledge artifacts that users can use to resolve their own issues. It's a Catch-22. They are too busy fighting fires to find the knowledge needed to stop it.
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